Process Tools Application Template
In your final project, you will decide on an opportunity for improvement, and then you will
work through the steps of PDCA (Plan, Do, Check, Act) to select the process that will
improve the opportunity.
For the Process Tools Application, you will have five sections. Please follow the below
format.
Section 1
Find a process to improve. Describe the process that your group has chosen to improve.
Section 2
Organize a team that knows the process. Describe who should be involved the quality
improvement process based on each individual’s role.
Section 3
Clarify the current knowledge of the process. To clarify the current process, a great tool to
use is a flow diagram. Create a flow diagram for the process utilizing tools such as
Microsoft® Word® and Power Point®.
Section 4
Understand causes of special variation. Based on the data that you have collected, describe
the reasons for the variation.
Section 5
Select the process improvement. Once you organize your data and reasons, you team can
describe what in the process is causing the problem, and how you propose to fix the
problem.