Patient Satisfaction Survey – NURS 6052: Essentials of Evidence-Based Practice

NURS 6052N-25: Essentials of Evidence-Based Practice

INITIAL POST
Questions

Patient Satisfaction Survey:

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1. How easy was it to schedule an appointment at our clinic?
   1. Very easy
   2. Easy
   3. Somewhat easy
   4. Difficult
   5. Very difficult
2. How long did you wait (beyond your appointment time) to see your provider?
   1. 5-15 minutes
   2. 15-30 minutes
   3. 30-45 minutes
   4. 45-60 minutes
   5. Over an hour
3. How satisfied are you with the overall cleanliness/appearance of our clinic?
   1. Very satisfied
   2. Satisfied
   3. Somewhat satisfied
   4. Dissatisfied
   5. Very dissatisfied
4. How would you rate the overall care you received from your provider?

1. Very satisfied
2. Satisfied
3. Somewhat satisfied
4. Dissatisfied
5. Very dissatisfied

1. How likely are you to recommend our clinic to a family member or friend?
   1. Very likely
   2. Likely
   3. Somewhat likely
   4. Unlikely
   5. Highly unlikely

Instrument Reliability and Validity

Using a patient satisfaction survey is an exceptional tool to gather relevant data easily, and from a large patient population. Patient Satisfaction Survey – NURS 6052: Essentials of Evidence-Based Practice. Although, it may lack complexity and rigor and rank low on the hierarchy of research methodologies, it is still widely accepted and used as an effective data collection instrument (Keough & Tanabe, 2011).  Patients can feel comfort in knowing that the survey is anonymous and therefore may be more honest in their answers.  A convenient method of distributing this survey would be through the mail, but it can also result in a decreased response rate from patients (Polit & Beck, 2017).  The type of scale used in the patient satisfaction survey is a semantic differential scale, which is comprised of one of more items rated on a series of bipolar adjectives scale (Fawcett & Garity, 2009).  To guarantee a high standard of reliability and validity, measures must be taken prior to the research study.  One effective way to ensure reliability is to score the data in the same way two or more times, or check intrarater reliability (Fawcett & Garity, 2009).  The result will be the percentage agreement between the codes.  The validity of the survey can best be maintained by making sure the concept is a valid measure of a middle-range theory (Polit & Beck, 2017). Patient Satisfaction Survey – NURS 6052: Essentials of Evidence-Based Practice.

Sample Size

It is crucial to define the appropriate sample size prior to conducting a survey, to find the correct number of participants to include, that will give an accurate result.  Judging by the hundreds of patients seen on a weekly basis in our clinic, I chose a sample size of 200 patients to receive the survey over a month period.  If only 50% of the patients return the survey, that will still be a decent sample of the patient population served by the clinic.  An acceptable response rate is between 30 to 75 percent (as cited in Keough & Tanabe, 2011).  One way to increase the number of surveys returned, would be to provide a pre-addressed envelope with paid postage to send them back to the clinic.

References

Fawcett, J., & Garity, J. (2009). Evaluating Research for Evidence-based Nursing Practice. Philadelphia: F.A. Davis.

Keough, V. A., & Tanabe, P. (2011). Survey research: An effective design for conducting nursing research. Journal of Nursing Regulation, 1(4), 37-44. doi:10.1016/s2155-8256(15)30315-x

Polit, D. F., & Beck, C. T. (2017). Nursing research: Generating and assessing evidence for nursing practice (10th ed.). Philadelphia, PA: Wolters Kluwer. Patient Satisfaction Survey – NURS 6052: Essentials of Evidence-Based Practice.